March 2020 marked a watershed moment for digital banking. It marked the mass acceleration away from branches and onto banking sites and apps, with more consumers banking digitally than ever.
Unfortunately, cybercriminals were quick to follow, emboldened to capitalize on the surge in digital banking. Thirteen percent of financial institutions (FIs) that fell victim to fraud lost at least $50 million in the past two years, and business email compromise (BEC) scams cost nearly 20,000 FIs roughly $1.8 billion in 2020 alone. This underscores a mounting need to tighten digital data security and stop fraudsters in their tracks.
Many FIs have thus turned to digital anti-fraud innovations, including those that leverage artificial intelligence (AI) and machine learning (ML), to assist their fight against fraud. These efforts will be in vain, however, if FIs cannot conveniently channel those solutions through a unified case management system. The August Preventing Financial Crimes Playbook: A Guide To Overcoming Commercial And Corporate Payment Fraud examines how digital fraud has increased over the past year, which solutions FIs are using to tackle this rise and why harnessing content management systems can help them get a more holistic and comprehensive view of fraud in their
organizations.
Around The Financial Fraud Space
Banks, card networks and other players across the financial and payment spaces are working to boost their AI- and ML-enabled fraud detection capabilities, and American Express and Visa are no exception. The card networks are both testing new AI-enabled anti-fraud systems and use synthetic data sets to test their effectiveness before launch. Visa reported that this new method has helped boost its AI system’s effectiveness by 20 percent to 30 percent.
Card networks and FIs are not the only organizations facing mounting fraud risks, either. Eighty percent of all U.S. businesses said they believe that their revenues are poised to grow over the next year, but also that heightened cybersecurity risks could dampen those gains, especially 
now that a large portion of the workforce works online from home. This is putting the focus on case management systems that can help companies keep a closer eye on all of their fraud-fighting solutions rather than relying on fragmented approaches that make it likelier for bad actors to slip through the cracks.
Many businesses are only just beginning to grasp the full extent of the cybersecurity threats posed by the shift to the remote workplace. Most companies’ IT infrastructures were designed for a workspace in which employees work from a single location rather than remotely, and the transition to a remote office space has left many vulnerable to cyberattacks. Forty-five percent of IT professionals in the U.S. have seen an uptick in cyberattacks since March 2020, in fact, and businesses that do not update their infrastructures to reflect this new digital normal risk falling victim to this surge in cybercrime.
To learn more about how case management solutions and advanced technologies are being used to fight fraud across the financial space, download the Playbook.
M&T Bank On Balancing Security, Data Privacy And Smooth Customer Experiences
Fighting fraud is a key part of the banking business, but bank customers are often more concerned with being able to access fast, frictionless online banking experiences than they are about fraud risks.
In this month’s feature story, PYMNTS spoke to Sonny Sonnenstein, senior vice president and chief information officer of Consumer, Business and Digital Banking Technology at M&T Bank, about the importance of using tools like AI-enabled risk analytics to ensure customers’ security without compromising data privacy and user experience.
Deep Dive: How Case Management Solutions, Innovative Technologies Give FIs A Fighting Chance Against Fraud
The pandemic triggered a surge in digital fraud and other forms of cybercrime. This resulted in a heightened security risk that has yet to return to pre-pandemic levels — and banks are on the hook to keep bad actors from stealing their customers’ personal and financial information.
This month’s Deep Dive analyzes how FIs can leverage unified case management systems to streamline their anti-fraud strategies and get a better sense of where their operations stand in the fight against fraud.
About The Tracker
The Preventing Financial Crimes Playbook, a PYMNTS and Bottomline collaboration, examines how corporate and commercial payment fraud is evolving, the most significant fraud risks faced by businesses and which technologies or solutions could be employed to best protect against fraud.
March 2020 marked a watershed second for digital banking. It marked the mass acceleration away from branches and onto banking websites and apps, with extra customers banking digitally than ever.
Sadly, cybercriminals have been fast to comply with, emboldened to capitalize on the surge in digital banking. 13 p.c of economic establishments (FIs) that fell sufferer to fraud misplaced not less than $50 million previously two years, and enterprise e mail compromise (BEC) scams value practically 20,000 FIs roughly $1.8 billion in 2020 alone. This underscores a mounting have to tighten digital knowledge safety and cease fraudsters of their tracks.
Many FIs have thus turned to digital anti-fraud improvements, together with people who leverage synthetic intelligence (AI) and machine studying (ML), to help their battle in opposition to fraud. These efforts can be in useless, nevertheless, if FIs can’t conveniently channel these options by way of a unified case administration system. The August Stopping Monetary Crimes Playbook: A Information To Overcoming Business And Company Cost Fraud examines how digital fraud has elevated over the previous yr, which options FIs are utilizing to deal with this rise and why harnessing content material administration techniques will help them get a extra holistic and complete view of fraud of their organizations.
Round The Monetary Fraud House
Banks, card networks and different gamers throughout the monetary and fee areas are working to spice up their AI- and ML-enabled fraud detection capabilities, and American Specific and Visa are not any exception. The cardboard networks are each testing new AI-enabled anti-fraud techniques and use artificial knowledge units to check their effectiveness earlier than launch. Visa reported that this new technique has helped increase its AI system’s effectiveness by 20 p.c to 30 p.c.
Card networks and FIs will not be the one organizations dealing with mounting fraud dangers, both. Eighty p.c of all U.S. companies stated they imagine that their revenues are poised to develop over the following yr, but additionally that heightened cybersecurity dangers may dampen these features, particularly now that a big portion of the workforce works on-line from dwelling. That is placing the give attention to case administration techniques that may assist corporations preserve a more in-depth eye on all of their fraud-fighting options relatively than counting on fragmented approaches that make it likelier for dangerous actors to slide by way of the cracks.
Many companies are solely simply starting to know the total extent of the cybersecurity threats posed by the shift to the distant office. Most corporations’ IT infrastructures have been designed for a workspace by which staff work from a single location relatively than remotely, and the transition to a distant workplace house has left many susceptible to cyberattacks. Forty-five p.c of IT professionals within the U.S. have seen an uptick in cyberattacks since March 2020, in actual fact, and companies that don’t replace their infrastructures to mirror this new digital regular danger falling sufferer to this surge in cybercrime.
To be taught extra about how case administration options and superior applied sciences are getting used to battle fraud throughout the monetary house, obtain the Playbook.
M&T Financial institution On Balancing Safety, Information Privateness And Clean Buyer Experiences
Preventing fraud is a key a part of the banking enterprise, however financial institution clients are sometimes extra involved with with the ability to entry quick, frictionless on-line banking experiences than they’re about fraud dangers.
On this month’s function story, PYMNTS spoke to Sonny Sonnenstein, senior vice chairman and chief info officer of Shopper, Enterprise and Digital Banking Expertise at M&T Financial institution, in regards to the significance of utilizing instruments like AI-enabled danger analytics to make sure clients’ safety with out compromising knowledge privateness and person expertise.
Deep Dive: How Case Administration Options, Modern Applied sciences Give FIs A Preventing Likelihood Towards Fraud
The pandemic triggered a surge in digital fraud and different types of cybercrime. This resulted in a heightened safety danger that has but to return to pre-pandemic ranges — and banks are on the hook to maintain dangerous actors from stealing their clients’ private and monetary info.
This month’s Deep Dive analyzes how FIs can leverage unified case administration techniques to streamline their anti-fraud methods and get a greater sense of the place their operations stand within the battle in opposition to fraud.
About The Tracker
The Stopping Monetary Crimes Playbook, a PYMNTS and Bottomline collaboration, examines how company and business fee fraud is evolving, essentially the most important fraud dangers confronted by companies and which applied sciences or options could possibly be employed to finest shield in opposition to fraud.
